Term & Conditions

General Term and Conditions

This page tells you the terms on which you may make use of our website at www.skyoworld.co.uk ("our site"). Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms and Conditions and that you agree to abide by them. If you do not agree to these Terms and Conditions, please refrain from using our site.

Site Usage

As a condition to use this Site, you warrant that:

  • You are at least 18 years of age
  • You possess the legal authority and capacity to enter into this agreement
  • ou agree with and will abide by the Terms and Conditions contained herein
  • You will use this Site only to make reservations for you or another person on behalf of whom you are legally authorized to act, within your household or not; You will explain to such other persons the terms and conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable
  • All information supplied by you on this Site is true, accurate, current and complete
  • You will use this website only to make legitimate reservations and transact business with travel Suppliers, and under no circumstances for any commercial purpose, nor to make travel arrangements for unaccompanied minors

Your contract ( If We buy products from other's )

A "booking" means any order for products or services you make on our Website or Telephonic booking which is confirmed by us. When you make a booking via this Website or over the phone, the contract will be between the Travel Supplier(s) and you. Skyoworld is therefore not a party to the contractual relationship in relation to the products and services you order on our Website, unless explicitly provided otherwise herein. Any queries or concerns relating to the product should be addressed to the Travel Supplier.

The term "Travel Supplier" includes as appropriate airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers.

Skyoworld makes the booking on your behalf and your contract will be subject to the Travel Supplier's terms and conditions, which could limit or exclude liability to you (often in accordance with various applicable international conventions).

By using this Website to book products and/or services by phone, you authorise Skyoworld to act as your representative during the process of comparison between Travel Suppliers and booking of products and/or services from the selected Travel Supplier and to make the payment for such products or services in your name and on your behalf, as required. Accordingly, Skyoworld shall charge you with a service fee, depending upon which product you book as per pricing and payment policies. You will be advised of any fee before you confirm your booking. Where you provide us with the details of your credit card or debit card to make your flight booking, you authorise us to use these details to make the flight booking on your behalf. When payment is made in this way by us on your behalf, you will immediately receive a confirmed ticket issued by the operator of your flight.

Prices are confirmed at the final stage of issuance not before that, any changing in prices before inssuance, The person who made this booking is responsible for that. Prices are shown with rates of exchange calculated on a daily basis. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. Taxes fluctuate in line with exchange rates. When a booking is made the exchange rate will be fixed at that time and will apply to any amendments or cancellations to that item within the booking. Exchange rates are determined by Skyoworld. Where you will pay later, for example a post-pay hotel booking, or Skyoworld receives the price from the airline in a currency other than sterling and converts it to sterling, the applicable exchange rate will be that applied by your card provider at the time of payment.

After you provide us a bookig details and payment information, you will receive a confirmation email with a booking number after your initial deposit. This is the moment that your contract in relation to the products and services ordered will come into existence. This confirmation email will provide all the details of the itinerary of your booking. Next, we will check that your booking has been correctly entered in the airline's booking system and that your payment can be correctly processed. Our obligation to issue the ticket will be subject to your payment having been received in cleared funds. In respect of a flight booking, immediately payment has been made for your flight you will receive a confirmed ticket issued by the operator of the flight. This will usually be within a few minutes of payment having been made whether or not we have used your credit or debit card to make the payment. Your contract of carriage with the operator is therefore directly enforceable against the operator without any intervention by us.

We reserve the right to cancel your booking immediately in the event we have reasonable grounds to believe it is fraudulent, in such circumstances you will either not be charged or any money shall be refunded to you. Skyoworld will have no liability whatsoever for any loss in such circumstances. We may (but are not obliged to) attempt to contact you or your bank to request further details which could help us determine if your card is being legitimately used. In such an instance there is still the risk that the ticket cannot be held or cannot be held at the same fare, in particular where the flight is to depart within the next 14 days. While we may offer to give you time or extend a deadline for you to provide us with further information we reserve the right to cancel at any time including during the time period allotted for further information, reasons include but are not limited to the airline cancelling your ticket for any reason (including but not limited to delays in ticketing while fraud checks are being undertaken) or a fraud agent advising cancelling. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking, or your bank to inform you of the cancellation.

In the event that there is an error taking payment including but not limited to: the card company or bank failing to process correctly or a failure on our side to take payment, you will be liable for the cost of your booking, and, additionally should we not be able to collect payment from you, you agree to assume our costs in pursuing you for such payments and the amount of the booking together with our administrative fee of £75 and interest at 3% above the bank of England's base rate until time of payment.


All tickets sold by Skyoworld are e-tickets. E-ticketing is a "paper-less" way to book flights. Once you have made your booking, it is stored electronically in the airline reservation system. Skyoworld will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical ticket to present at the airport.

If the person who is making this booking need to take physical paper of ticket, We may use register address and send them within 48 hours and person hve to pay additional cost for it. We may charge this additional cost from given credit and debit card.

Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking. We recommend that you take a printout of your confirmation email with you, although not all airlines will ask to see this. Please note that airlines have their own rules and regulations with regard to e-ticketing. Skyoworld cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.

Skyoworld relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. If there is any mistake, It is your responsibilty to inform us within 2 hours after receiving electronic ticket.

In exceptional circumstances, due to ticketing restrictions outside its control, Skyoworld may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. If this occurs we will attempt to notify you within 48 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you will be responsible for paying the difference.

Itinerary Re-Confirmation

It is the responsibility of the traveller who has booked with us online or has made the booking directly with a customer service agent by phone to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptable to the traveller. If you discover any discrepancy in your booking, you are requested to immediately contact a Skyoworld customer service agent at 0208 150 6523 not more than 2 hours from the time you make your Booking or (if earlier) by 8PM (20:00) local time in London, United Kingdom.

If we do not hear from you within the timeframe specified above Skyoworld will consider the Booking(s) you made with us to be acceptable to you and Skyoworld will not be responsible for, and will not assume any liability for any kind of discrepancy in your Booking(s) whatsoever.

Resolution of Disputes

Customer satisfaction is the base of our success. That’s why, if a dispute arises between us, our goal is to resolving the dispute quickly in a fair and cost-effective way. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service at +44 (0) 208 150 6523 or info@skyoworld.co.uk

Otherwise, you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the Site, these Terms & Conditions.

Changes to General Terms and Conditions

Skyoworld reserves the right to change or update these T&Cs from time to time without prior notice to you. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

Privcy Policy

We inform you that your personal data collected by SkyoWorld will be incorporated and processed, in order to provide and offer you our services and manage the bookings and the payments, send you information and advertising about the offers, promotions and recommendations that we believe may be of your interest, as well as perform surveys, statistics and analysis of market trends. We will use your personal data to build up a picture of your interests and we then try to ensure that when you visit our Website you do not miss the offers and information relevant to you. In any event, we will not use your personal data for direct marketing purposes, unless you expressly give us your previous consent.

We also inform you of the possibility of exercising rights of access, rectification, cancellation and opposition of your personal data, which are guaranteed by the Data Protection Act, heading straight to the file to SkyoWorld. For your convenience, you can exercise the above rights also by email at info@skyoworld.co.uk.

We inform you that by purchasing products and/or services in our Website or by Telephonic, we will necessarily communicate your personal data (1) to the suppliers of those products and services or tour operators that organize the travel packages chosen, who be obliged to use your data exclusively for sending information and comply with product delivery or contracted services, as well as the compliance with other provisions of the Law.

Moreover, by accepting this privacy policy, you also consent to your data to be communicated to third parties with whom we do business, with the purpose of conducting direct marketing of products or services we believe that may be of your interest, providing information about these products and / or services and commercial prospecting actions help us to create a business profile that allows us to offer clients personal attention. However, you may revoke your consent to the transfer of data to third parties for commercial purposes at any time, easily and free of charge through the link that appears in each of the commercial communications that you receive.

Finally, by accepting this privacy policy, you consent that we may transfer your data to the recipients and the terms and conditions stated above, anywhere in the world.

Information www.skyoworld.co.uk collects from you:

We receive, use and store information you provide to us while visiting Sites or over the telephonnic booking, including any information that can be used to personally identify you ("personally identifiable information" or "PII"). Such information may include your first and last name, your physical address, e-mail address, date of birth, location, travel details, telephone number, and your billing information (including cardholder name, credit card number and expiration date).

If you purchase a product or service from us, contest or any other promotional offer on the Sites, we may request certain additional personally identifiable information from you. Certain personally identifiable information about you is required in order for you to register as a travel member, book travel itineraries, ask us a question, or for other purposes in connection with your use of the Sites.

In order to customize your user experience, prevent fraud and for compliance purposes, when you use the Sites, we automatically collect information on the type of device you use, operating system version, and the device identifier. When you visit the Sites, we automatically collect your IP address, and web browser. We may also collect information about your visit, such as itineraries viewed or searched and booking made.

Calls to and from our customer service telephone numbers may be recorded or monitored for the purpose of quality control, compliance, and staff training. Call recordings will be maintained as long as reasonably necessary in accordance with our policies. Any personal information obtained from you during the call will be treated in accordance with this Privacy Policy.

We collect your location-based information for the purpose of customizing your experience and locating a place that you may be searching for in your area by using google analytics or may use other tools.

E-mail Communications and Newsletters:

From time to time, we may notify you via email newsletter of any changes or additions to the Sites, and new offers and products from third parties that may be of interest to you for your travel need. You may opt-out from our email newsletter by following the unsubscribe instructions in any email newsletter you receive from us.

Why we use your Personal Information:

To provide you and improve our Platforms and services, to better understand the users of our Platforms and services, to protect our property and to prevent damage to them.

To process your bookings and store your itinerary information where applicable.

To contact you as follows:

  • To send booking confirmations
  • To send payment confirmations
  • To send confirmations Invoice
  • To send alerts and notifications of travel offers you have subscribed to
  • To get in touch if you contact SKYOWORLD customer service
  • Alerts of Pricing within your budget

How we protect your information:

We want you to feel confident about using Skyoworld to plan and buy your travel. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the information you provide to us.

Who may your data be disclosed to?

We disclose your data to our partners who will only use your data for the purposes of fulfilling your booking requests. We will not disclose your data to any other third parties except where it is necessary for the purposes of fulfilling any bookings, purchases or requests that you make on the website, through our customer service team, for the purposes or credit checks or fraud prevention or as otherwise described in this policy. We may be required to disclose your information if required by any applicable law or regulation. We may also disclose your data to reputable third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential.

All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. For this purpose, your data may be disclosed to airlines who may onward disclose it to foreign authorities.

Children's privacy

SkyoWorld does not knowingly collect, maintain or use personal information about children under age 11.

External Links

skyoworld.co.uk links you to other Web sites. Please note that those Web sites do not operate under this Privacy Policy, and we are not responsible for their practices. We recommend you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy

Skyoworld may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by placing a notice on our Web site.

Cancellations and modifications

The contract for the product or service you have booked is on cancellation and modification basis. This means that your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions.It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. However, Skyoworld will, at your request, assist you to cancel or modify the booking to the extent that it is possible. In the event that you make any alteration to your booking (cancellation and/or modification), Skyoworld reserves the right to charge you a service fee of £25 per person to cover the administration costs incurred by Skyoworld or modifications and £75 for the cancellation charges except service fees and it is not refundable in any cause.

In relation to Flight bookings, please note that for itineraries built up of different routings and more than one fare base, more than one set of fare rules may apply. You should read all fare rules pertaining to your reservation.

If changes or cancellations are permitted, then please call Skyoworld to make the change. Changes and cancellations cannot be made by email. You can reach the Skyoworld call centre on 0208 150 6523 from UK (local rates apply).


Please note that a "no-show" for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable.


In some cases, when you are unable to take your flight and the ticket is non-refundable, you may be eligible to claim some or all of the taxes charged at the time of purchase:

(a) In case of tickets issued by IATA airlines, these airlines require that the demand for refund is submitted and managed through the travel agency issuer. Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline's policy and a Skyoworld refund service fee of £75 + service fee. You hereby authorise Skyoworld to deduct the applicable refund and service fee [of GBP 25] from the amount of the tax refund payable to you.

(b) In case of tickets issued by non-IATA airlines or where payment for your flights has been taken directly by the airline, requests for refund should be made directly with the airline concerned but the refund service fee shall be due to Skyoworld. You hereby authorise Skyoworld to charge your credit or debit card with the applicable service fee.

Refunds, if applicable, will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. When processing a refund for a flight ticket, please be aware that not all taxes are refundable. A tax refund will be processed in accordance with the relevant airline's refund policy in the country concerned with the £25 fee due to Skyoworld charged to the form of payment used at the time of booking. where you have purchased a fully refundable ticket that money will be refunded to you either by Skyoworld (less the £25 per person Skyoworld handling fee) or the airline as applicable. In case of a refund from the airline you authorise Skyoworld to charge £25 to the payment method taken at the time of booking.

Passport, visas and health Requirements

Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.

Each destination has its own requirements as far as entry formalities, vaccinations, etc. which can also vary depending on the passenger's nationality. It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of Skyoworld. We therefore urge you to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all of the related steps.

Links to other Websites

The Skyoworld Website may contain links to other Websites that are not managed by us, which are included only for reference purposes. Skyoworld does not exercise any control over these Websites nor is it responsible for their content.

The inclusion of links to other Websites does not imply that Skyoworld promotes, vouches for, guarantees or recommends these sites. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein.


Please note your seat, meals, frequent flyer and any other special request is a request only. The relevant airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the relevant airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer & other special requests will be sent to and confirmed by the relevant airline. It is therefore recommended you contact the relevant airline directly to confirm these requests.

Changes to Flights Already Purchased

Any and all changes made to airline tickets included in your Booking are restricted as well as subject to airline fare rules, whichever is more restrictive. After your Booking is confirmed, date and/or name changes are generally not permitted. Skyoworld does not guarantee, and shall not be responsible for, any Bookings or reservations made or confirmed to you in the event that your Booking has been changed pursuant to customer's request.

When changes are permitted to your Booking a Ticket Exchange fee is charged by us along with service fee.

Please note that you may also have to pay the relevant Travel Supplier's fee and any fare difference. Please contact our call centre at 0208 150 6523 to determine the total cost of exchanging your airline ticket.

Flight Cancellations

All airline tickets are fully non-refundable. In certain cases where the airline may allow cancellations, a credit may be available for future ticket purchase with an applicable fee and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such cancellations must be made prior to the scheduled departure time of the first flight segment by calling our customer service agent at 0208 150 6523. We do not guarantee that any cancellations will be possible. A cancellation fee of up to £100 must be paid to us at the time of cancelling the Booking. We retain the said cancellation fee. The credit will be held for a very limited time period, please ask the agent for the specific date by which you must use this credit. If you do not use this credit by the specified date you will lose the credit amount and it never be refundable in any cause. When you are ready to make your new Booking, you will have to pay any fare difference, applicable airline fees for that Booking and Skyoworld Ticket Exchange fees. All such changes are governed by the airlines' rules and regulations.

No additional representation is made for our Ticket Exchange fees except that our customer service agents will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

Multiple Airlines Itineraries

If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return tickets.

Airlines Schedule Changes/Flight Cancellations

Skyoworld highly recommends that you re-confirm your flight schedules with the respective airlines directly as they may have last minute schedule changes. We recommend that you do so at least 24 hours prior to departure. for domestic flights (72 hours for flights to international destinations).

Please take note that many airlines make schedule changes with little notice and/or explanation. Skyoworld has no responsibility and accepts no liability in relation to the same. If an airline makes a change to any of its flight times and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you;, however, due to various reasons if we are unable to get in touch with you, our email will serve as a final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours.

Travel Insurance

It is extremely important to have adequate travel insurance before overseas travel.

Baggage Policy in Connecting Flights

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend travelling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Contact Us " page. Baggage fees range from £15 up to £50 or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to the relevant airline upon using such service. we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

Human Error or Travel Expert's Error

Upon receipt of your ticket information email please immediately verify that all information is accurate and correct. In the event that you should discover an error in the ticket you purchased, you must notify us immediately and in any event before 5:00 pm (17:00) local time in London, United Kingdom on the same day in order for us to correct the error. Notifications of any errors beyond the deadline as stated herein cannot be honoured and Skyoworld shall not be responsible for any such errors whatsoever or have any liability in respect of the same other than as set out in these Terms and Conditions.